This page answers: when a RelaySolo subscription can be refunded, how to ask, and what happens to the app and your data afterwards.
Refund policy
Effective from the day online payment opens. You get 30 days free before you decide to buy, so the rules are simple: yearly subscriptions can be refunded in full within 14 days, and monthly payments are not refunded for the month already paid.
What can be refunded
| Payment | Refund |
|---|---|
| Yearly $99, first payment | Full refund within 14 days of paying |
| Yearly, later automatic renewals | Not refunded. To stop, cancel before the renewal date; Stripe emails you a reminder 7 days before |
| Monthly $12 | The month already paid is not refunded. Cancel and you will not be charged again; you keep access to the end of the month |
| Charged twice or the wrong amount | Ask any time; we refund what was overcharged once checked |
If you bought several (for several companies), each payment is counted on its own. Where the law gives you more rights, the law applies.
How to ask
- Email support@relaysolo.com from the address on your website account.
- Give the payment date and amount; they are on your Stripe receipt. You don't have to give a reason, though we are glad to hear it.
- Once we confirm, Stripe returns the money to the original card. How long it takes depends on your bank, usually a few working days.
We will never ask for your card number, password or a code to process a refund. If an email asks for that, it is not from us.
After a refund
- The subscription's license is revoked. The app becomes read-only the next time it goes online.
- Your data stays on your computer. Nothing is deleted or locked: you can view, search, export and back up. See Where your data lives.
- To use it again later, buy again and carry on with the same data.
- To take your data elsewhere, export the company or export customers to a spreadsheet.
Cancelling is different
Cancelling stops future charges; you keep what you already paid for until the end of the period, and you do it yourself in your account. A refund returns money already paid and ends the subscription at once; you ask us by email.
Not sure yet? Have a look at features you may not have tried: the translated inbox, inquiry to quote, follow-up and the phone assistant.
If you just don't want to renew, cancelling is enough. See renewal and cancelling. The full payment rules are in the terms of service.
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