This page answers: what rules apply when you use the RelaySolo website and app, and what you and we are each responsible for.
Terms of service
Effective date: 12 November 2026. “We” means the RelaySolo team. By using this website or the RelaySolo app, you agree to these terms.
Using this website
- You may browse, quote and share the content of this website. Don't pretend to be RelaySolo, and don't use our name or logo in a way that misleads people.
- Don't attack the website, submit forms in bulk, or scrape its back-end interfaces with scripts.
- When you leave your email for new-version notices, use your own address. How we handle it is in the privacy policy.
The guides on this site, such as how to reply to a new inquiry, share general practice. They are not professional advice for your particular business.
Your website account
To download the installers, you first create a website account. These rules apply to it:
- One account per person, registered with your own email.
- Don't use an account to send bulk email, request verification codes over and over, or try other people's emails and passwords.
- We may disable accounts that break these rules.
- You can delete your account from your account page at any time. What it stores and how it is deleted is in the privacy policy.
Using the app
- RelaySolo is a computer app for Windows and Mac, downloaded from your website account. System requirements are on the download page. The app itself needs no login.
- We keep updating the app and may add, change or remove features. What it does is as described in the app and on this website at the time.
Your data and the emails you send
- Your data is yours. The clients, emails, files and AI memory you put into RelaySolo belong to you. We don't own them, and they are not on our servers. See where your data lives.
- Backups are your responsibility. There is no cloud copy. If your computer breaks and you have no backup, the data is gone and we cannot recover it. Please set up a local backup, and keep a copy on an external drive or in a second place.
- You are responsible for what you send. Emails and quotes drafted by RelaySolo go out from your own mailbox after you confirm them. Who you send to, what you write and what price you quote are your responsibility.
- You must have the right to use your data. The client data and files you add must be yours to use.
- Third-party services have their own rules. Your model provider, your email provider and any MCP tools you connect each have their own terms, and you must follow them too. See AI models and keys and how MCP works.
AI can be wrong, so check before you send
When the AI translates, sorts inquiries or drafts quotes, it can misunderstand, miscalculate or cite outdated files. So:
- Drafts from RelaySolo show their sources and need your confirmation before anything goes out. See how quotes are drafted and checked.
- Before sending, check prices, quantities, model numbers, lead times and payment terms yourself.
- For contracts, certification, legal or tax questions, don't rely on the AI alone.
Anything you confirm and send counts as sent by you.
What you may not use RelaySolo for
- Spam, or bulk email to people you have no dealings with and who have not agreed to hear from you.
- Getting around the rules or limits of email providers, chat platforms or other platforms.
- Impersonating others, or sending fraudulent, phishing or misleading content.
- Illegal business, or deals that break export controls, sanctions or similar rules.
- Cracking or decompiling the app.
- Interfering with our servers.
Limits on our liability
We work hard to make the app stable and accurate. But any software can fail. So, as far as the law allows:
- The app and website are provided as they are. We don't promise they will never fail or stop, or that they will meet a particular business goal of yours.
- We are not responsible for losses caused by AI mistakes, content you sent without checking, not having a backup, or problems with third-party services.
- We are not responsible for indirect losses such as lost orders, lost clients or lost profit.
Some places do not allow liability to be limited this way. There, local law applies.