This page answers: the questions export salespeople ask most about RelaySolo, each with a short answer and a page for details.
Frequently asked questions
Every answer is a few lines. Follow the link in each answer for the details.
Systems and everyday use
Which systems does it run on?
Mac: macOS 13.5 (Ventura) or later, on Apple silicon or Intel, with one universal installer. Windows: Windows 10 (64-bit) or Windows 11, with one installer for x64 and one for ARM64; ARM64 is for Windows 11 on ARM computers. 8 GB of memory or more is recommended, with at least 2 GB of free disk space. Full requirements are on the download page.
Is there a phone app?
RelaySolo is a computer app.
Which interface languages are there?
English and Chinese.
Does it work offline?
You can read and write the data on your computer without internet. Sending or receiving email and checking for updates need a connection. Using a provider's AI model needs a connection; with a local model you installed yourself (Ollama, llama.cpp), AI requests are processed on your computer and not sent to a model provider. When data goes out is listed on where your data lives.
What happens when I change computers?
Your data is stored on your own computer, with no cloud copy. Before you change computers, make a local backup on the old one. By default it includes your original files (catalogs, certificates, contracts). You can also export each company as a whole folder and copy it to an external drive. If the old computer dies and there is no backup, the data is gone, so set up a backup early.
Do I need an account or activation?
To download, you first create a website account. The installers are in your account. The app itself needs no login and no online activation. Your first company gets a free 30-day trial, counted from the day you create your first company in the app. The trial and the license are both checked offline on your computer. When the trial ends, paste a license key into the app under Settings → License.
I did not get the verification code. What now?
Check your spam folder. You can ask for a new code after 1 minute. Each code works for 10 minutes.
What happens to my data when the trial ends?
All your data stays. Nothing is locked or deleted. Without a license key, the app becomes read-only: you can view, export and back up your data, but you can't ask the AI or send and receive email. Paste in a license key and everything works again. Get one on the license application page.
I do export work for several companies. Can I keep them apart?
Yes. In RelaySolo, each company has its own clients, mailboxes, quotes, price lists, files, AI memory and model settings, kept fully apart. Your first company gets a free 30-day trial, and needs a license after that. From the second company on, apply for a license in your account first. See one person, several companies.
Data and privacy
Can you see my clients?
No. Clients, emails, files, AI chats and memory are stored on your own computer, not in the cloud. Sensitive items such as API keys and mailbox passwords are stored encrypted. The app only contacts our servers to check for updates and download installers. The update check sends no identifiers: no app version, operating system or device details. The app itself needs no login and has no usage tracking. The trial and license are checked offline on your computer. The full details are in the privacy policy.
What does the website account store?
Your account email, a hash of your password (never the password itself), sign-in records, records of the code emails we send, your license applications and the keys we send you, and download records. No client data. You can delete the account from your account page at any time. See where your data lives.
What can the AI provider see?
When the AI is used (questions, translation, quote drafts, the morning briefing), the text being processed and the passages it needs go straight from your computer, with your key, to the provider you chose. Not your whole database. With a local model you installed yourself, nothing is sent to a model provider. Each provider has its own data policy; see AI models and keys.
What is in a backup?
By default, two things. First, original files: the files in this company's library and in Your files. Second, the database: clients, chats, emails, AI memory, items to confirm, logs, indexes and settings. Files that are the same as in the last backup take no extra space. You can turn off original files under the backup settings (the option for original files); then you need to keep them yourself. Each company is backed up separately. See backup.
What happens to my data if I stop using it?
Your data is already on your own computer and in your own backups, not with us, so there is nothing to ask us for. The rules of use are in the terms of service.
Features and connections
Do I need my own API key?
Yes, for a provider's models. Create an API key with a model provider and add it to RelaySolo. Requests go straight from your computer to the provider, not through us. Major providers are supported. RelaySolo can also connect to a local model you installed yourself (Ollama, llama.cpp); it does not install one for you. See AI models and keys.
Which email accounts does it support?
Gmail, Microsoft 365 and any mailbox that supports standard IMAP / SMTP. Buyer emails are translated for you, and you write in your own language and send in theirs. Before sending, it checks that the numbers, model codes and prices in the translation match the original. If they don't match, the email is not sent. See the translated inbox.
Does it support WhatsApp?
No. WhatsApp personal accounts and the Business App have no official way in for individual users, and we do not work around platform rules. RelaySolo works from your email. See features for what it does.
Can it connect to Alibaba.com?
No. RelaySolo connects to email. Inquiries in your mailbox become cards and quote drafts.
Can I use it from my own Claude or ChatGPT?
Yes. The computer app runs a local MCP server, so your own Claude or ChatGPT can look up your clients and files. You can also add third-party MCP tools in the app. Anything that sends or changes data asks you first. See how MCP works.
Can my team use it?
RelaySolo is for one person. It has no departments, approvals or manager dashboards. For teams, look at OrgRelay.
Do you have guides on replying to inquiries and writing quotes?
Yes, and they are useful whether or not you use RelaySolo: how to reply to a new inquiry, how to write a quotation email, and what to do when a buyer goes quiet.