This page answers: what the RelaySolo app and website collect about you, where it is stored, and how you can see or delete it.
Privacy policy
Effective date: 12 November 2026. This policy has two parts: the RelaySolo app, and this website. The RelaySolo team (support@relaysolo.com) is responsible for this information and is called “we” below.
Part 1: the RelaySolo app
When the app contacts our servers
Only to check for updates and to download installers.
To check for updates, the app only reads two public files:
- https://relaysolo.com/downloads/manifest.json: the latest version.
- https://relaysolo.com/downloads/config.json: the signed trial length, and the list of revoked license keys.
The requests carry no identifiers. They do not send the app version, operating system or any device details.
The server keeps standard website access logs: IP address, time, and which file was requested. These logs are kept for a short time.
No login in the app, no usage tracking
The RelaySolo app itself needs no login and no online activation. There is no usage tracking. The trial and license are checked offline on your computer.
So we don't know how you use the app. To download the installers, you first create a website account. What it stores is under website account below.
License applications and keys
Your first company gets a free 30-day trial, counted from the day you create your first company in the app. When the trial ends, you need a license key. From the second company on, you apply for a license first. In both cases you apply from your website account.
When you submit an application, our server stores:
- Your email address.
- The company names and number of companies.
- The purpose you describe.
- Whether you are already on the trial, or haven't downloaded the app yet.
- When you submitted it.
- The review status, and the license key issued to you.
We use this only to review your application and let you look up your license. We don't give it to any third party, and we don't email you.
Check the result with your application number and email on the application status page. Once signed in, you can also see it in your account.
License keys and trial extension codes are pasted into the app under Settings → License. The app checks them offline. It does not go online to do it.
Without a license key, the app becomes read-only: you can view, export and back up your data, but you can't ask the AI or send and receive email. We don't lock your data, and we don't delete it.
Revoked license keys are added to the revoked list in config.json. When the app checks for updates and finds its key there, it treats itself as unlicensed: read-only, with no data locked.
To stop spam submissions, the server keeps a hash of the submitter's IP address for a short time, as with new-version emails.
Application records are kept after review, so you can look up your license key at any time. They are deleted when you delete your website account.
What we don't have
Client records, emails and attachments, quotes, price lists, files, AI chats and AI memory, your API keys and your mailbox passwords are all stored on your own computer. The API keys and mailbox passwords are stored encrypted. They are not on our servers, and we cannot see them.
Because there is no cloud copy, we cannot recover lost data for you. Please set up a local backup, and keep a copy on an external drive or in a second place.
When data leaves your computer
In four cases:
- When the AI is used. For questions, translation, quote drafts and the morning briefing, the text being processed and the passages it needs are sent straight from your computer, with your own key, to the model provider you chose. See AI models and keys.
- When you send an email. The email you confirmed goes through your own email provider to the buyer.
- When new email arrives. Your computer pulls new mail from your email provider. It does not pass through us. See the translated inbox.
- When you use an MCP tool you connected. The content that call needs goes to that tool. See how MCP works.
What is sent in each case, to whom, and what you control, is on where your data lives.
AI providers and email providers
What the AI sends is handled by the model provider you chose, under its own privacy policy. Your email is handled by your email provider under its own policy. We do not decide how those companies treat data, so read their rules before you choose them.
What we don't do
- We don't sell your data.
- We don't have your client data, so we can't train any model on it.
Part 2: this website
Website account
To download the installers, you first create a website account. You sign up with your email and a password, then enter the 6-digit code from the email we send. The website account is only for downloading installers and for applying for and viewing licenses.
Our server stores:
- Your account email.
- A hash of your password. We never store the password itself.
- Sign-in records.
- Records of verification code emails: send time, masked recipient address, result.
- Your license applications, and the license keys we send you.
- Installer download records.
Why. Your email and password let you sign in. Applications and keys let you look up your license at any time. Sign-in, email and download records protect your account and stop code spamming and credential stuffing.
How long. The account is kept until you delete it. Sign-in and email records are kept for a short time and cleared regularly.
Code emails. Verification codes are sent from our Gmail account, so Google processes that email. It contains only the code and how long it is valid.
Deleting your account. You can delete your account from your account page. This deletes the website account and your license applications, and revokes any keys issued to you. When the app checks for updates and sees this, it becomes read-only. It does not delete the data on your computer.
The website account holds no client data, emails, quotes, files, chats, AI memory or API keys.
What “notify me of new versions” collects
When you leave your email on the download page, we store only:
- Your email address.
- The website language you used (English or Chinese).
- When you submitted it.
We don't ask for your name, company or phone number.
We use this address only to tell you about new RelaySolo versions, and nothing else. The list is kept on this site's own server. We don't give it to any third party, and we don't sell it.
Stopping spam submissions
To block bots that submit the form over and over, the server records a hash of the submitter's IP address. A hash is a scrambled string, not the IP address itself. It is only used to limit how often one network can submit, is kept for a short time and is cleared regularly.
Access logs
Like most websites, the server hosting this site keeps standard access logs, such as the time of a visit and the browser type. They are used only to keep the site running and fix problems, and are kept for a short time.
Website analytics and cookies
This website uses two analytics services to see which pages people read and where they come from:
- 51LA (an analytics service based in China). It loads on every visit and records the pages you visit, where you came from, your device and browser type, and your approximate region. It sets cookies.
- Google Analytics 4. It runs in Google's consent mode. For visitors from the European Economic Area, the UK and Switzerland, no analytics cookies are set by default; a consent bar appears at the bottom of the page, and analytics only starts if you click “Allow analytics”. For visitors elsewhere, analytics is on by default, with every advertising-related option turned off.
Any visitor can change their choice at any time under “Cookie settings” in the footer. Your choice is stored in your own browser for 180 days.
Neither service collects your email address or anything you type into a form, and neither is used for advertising.
Your rights
You can ask to see, correct or delete the information we hold about you.
New-version emails
If you receive a new-version notice from us, you can reply to it to ask us to show, correct or delete your address, and we will do it from our admin panel.
Website account
Sign in to see your account and licenses, and to delete your account. Deleting it removes the website account and your license applications.
License applications and keys
Use your application number and email on the application status page to see your application and license key.
Data in the app
Your data is on your own computer and belongs to you. You decide whether to keep or delete it, without asking us.
Analytics
You can turn off Google Analytics cookies under “Cookie settings” in the footer, and you can clear this site's cookies in your browser.
Changes to this policy
If our practices change, we will update this page first and change the effective date above.
To see, correct or delete your information, or for any other question, email support@relaysolo.com. Still have questions? Start with the FAQ, or read who builds RelaySolo.