This page answers: how to read buyer emails in every language in one place, how to reply in the buyer's language while writing in yours, and whether model numbers and prices survive translation.
Translated inbox
Buyers can write in any language. You read everything in one place in your own language, write in your own language, and the reply goes out in theirs. Before sending, it checks that the numbers, model codes and prices in the translation match the original. If they don't match, the email is not sent.
Which mailboxes
RelaySolo connects Gmail, Microsoft 365 and any mailbox that supports standard IMAP / SMTP. You can connect more than one. New mail comes straight from your email provider to your computer, not through us.
RelaySolo runs on Windows and Mac. See download.
Reading
Buyer emails are translated into your language as they arrive. The original is kept too.
Emails in every language land in the same inbox. No more pasting messages into a translation site one by one.
Each email is also filed under its client, so the whole conversation is there next time you open that client. See client pages and follow-ups.
If an email is an inquiry, it becomes an inquiry card, ready for a quote draft. See inquiry to quote.
Replying
Write your reply in your own language. RelaySolo writes it in the buyer's language.
It is sent only after you have checked and confirmed it. If you don't confirm, nothing goes out.
When a reply needs product specs or certificates, the AI looks them up in your files and shows which file and page each detail came from. See your files.
Not sure how to answer a first inquiry? Read the guide how to reply to a new inquiry.
Will model numbers and prices get mistranslated?
Before sending, RelaySolo checks that the numbers, model codes and prices in the translation match the original. If they don't match, the email is not sent.
Example
A buyer in Poland asks about quantity and lead time for a certain model. You read it in your own language. You reply "We can make this model, price list attached", and the email goes out in Polish. Before it goes, RelaySolo checks that the model code, figures and prices in the Polish text match what you wrote. If they don't match, it is not sent.
You should still glance at the numbers before sending. For where each number in a quote comes from, see inquiry to quote.
Where this feature's data goes
- Emails and attachments, on your computer
- Originals and translations, on your computer
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Receive Mail is pulled to your computer
- To
- Your email provider only. It does not pass through us.
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Translate When the AI is used
- What
- The email or reply being translated. Not your whole mailbox.
- To
- The model provider you chose, sent straight from your computer with your own key. Which provider is up to you: see AI models and keys.
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Send After you confirm
- To
- Your own email provider, which delivers it to the buyer.
All four cases are on where your data lives; what this website records is in the privacy policy. Whether it works offline is in the FAQ. Your mail is stored on your computer, with no copy on our side, so set up a backup.
Read next
Download, or get notified of new versions. Or go back home.