This page answers: where RelaySolo keeps your data, when it leaves your computer, and what we can and cannot see.
Where your client data lives
On your own computer. Not in the cloud, and not on our servers. Data leaves your computer in four cases, listed below with what is sent and to whom.
Stored on your computer
Everything you work with is saved on the Windows or Mac computer where RelaySolo is installed, not in the cloud and not on our servers:
- Client pages and contact history
- Emails and attachments
- Inquiries, quotes and price lists
- Catalogs, certificates, contracts
- AI chats and AI memory
- Your API keys and mailbox settings
Sensitive items such as API keys and mailbox passwords are stored encrypted.
RelaySolo is a computer app. See download.
The four cases where data leaves your computer
Software that never sends anything could not answer an email or ask an AI. Here are the four cases.
-
1 When the AI is used
- What
- That one question, plus the parts of your emails and files the answer needs. Not your whole database. Translating an email, drafting a quote and the morning briefing also use the AI, so the text being processed is sent too.
- To
- The AI model provider you choose, straight from your computer with your own API key. If you use a local model you installed yourself (Ollama, llama.cpp), this step is not sent to a model provider.
- You control
- Which provider you use, or a local model you installed yourself. Each provider has its own data policy. See AI models and keys.
-
2 When you send an email
- What
- The email and attachments you approved.
- To
- Your own email provider (Gmail, Microsoft 365 and any mailbox that supports standard IMAP / SMTP), which delivers it to the buyer.
- You control
- Nothing is sent until you confirm it. Read how quotes are drafted and checked.
-
3 When new email arrives
- What
- Your computer signs in to your email provider and downloads new messages.
- To
- Your email provider only. The messages come down to your computer, not to us.
- You control
- Which mailboxes are connected. See the translated inbox.
-
4 When you use an MCP tool you connected
- What
- The content that one call needs.
- To
- That tool. The same applies when your own Claude or ChatGPT looks something up in RelaySolo: what it reads goes to that service.
- You control
- Which tools are connected. Tools that send or change data ask you first. See how MCP works.
What our servers have, and what they don't
| Data | On our servers? |
|---|---|
| Ordinary access logs when the app checks for updates (IP, time, which file was requested). The app only reads two public files: the version file manifest.json, and config.json with the signed trial length and the list of revoked keys. The requests carry no identifiers | Yes, kept briefly |
| Your website account email and a hash of your password (never the password itself). The website account is only for downloading installers and for applying for and viewing licenses | Yes, once you sign up; removed when you delete the account |
| Website account sign-in records | Yes, for security and abuse prevention, kept briefly |
| Records of verification code emails (send time, masked recipient address, result) | Yes, for security and abuse prevention, kept briefly |
| Installer download records | Yes, only when you download |
| A license application you submit (email, company names, number of companies, purpose, whether you are already on the trial, submission time, review status) and the license key we issue to you | Yes, only if you apply |
| Your email, if you ask to be told about new versions | Yes, only if you leave it |
| Clients, emails, quotes, price lists, files | No |
| AI chats and AI memory | No |
| Your API keys and mailbox passwords | No |
| App login, usage analytics | No. The app itself needs no login. The trial and license are checked offline on your computer |
You can delete your website account from your account page. The full details, including what this website itself records, are in the privacy policy.
What it means for you
You need a backup. There is no cloud copy for us to restore. If your computer breaks and you have no backup, the data is gone. RelaySolo has local backup built in, with original files included by default, for example to an external drive. Read how backup works.
AI providers see what is sent to them. Pick a provider whose data terms you are comfortable with. Compare options on AI models and keys.
Before you change computers, keep a copy yourself. Make a local backup first; it includes original files by default. You can also export each company as a whole folder and copy it to an external drive. See backup and the FAQ.