This page answers: how to connect Telegram to RelaySolo, what exactly gets connected, and what it can and can't do.
Telegram: connect your own bot and message from your computer
Some buyers prefer Telegram. Create your own bot in Telegram and connect it to RelaySolo. What buyers send the bot shows up on your computer, and you reply from there.
A bot, not your personal account
Telegram lets anyone create their own bot. The bot has its own name and link, and a buyer who opens the link can message it. RelaySolo connects to that bot and never touches your personal Telegram account.
Messages buyers send the bot land in RelaySolo's inbox, translated into your language. You write your reply in your language, the translation appears underneath and you can edit it. Nothing goes out until you click “Confirm and send”. Numbers, model names, prices, currencies, units and ports are checked first too, and if they don't match the message is held back.
Your computer fetches new messages from Telegram on a schedule, so you don't need a public web address.
Put the bot's link in your email signature, on your business card, on your website or your social pages, so buyers who like Telegram can reach you there.
How to connect
- In Telegram, open the official BotFather and follow its steps to create a bot. You get a token for it.
- In RelaySolo, add Telegram and enter that token.
- Send the bot a message yourself and check that it arrives in RelaySolo.
The token is the key to your bot, so don't share it. Selling for several companies? Check which company you are in before connecting. See Keep several companies apart.
Rules to know
- The buyer writes first. That is Telegram's rule: a buyer messages the bot, then the bot can reply. A bot can't start a chat with a stranger.
- No mass messaging. RelaySolo doesn't do it.
- Telegram bots only. There is no official WhatsApp connection. For messages in WhatsApp Business, use the phone assistant. WeChat is not supported.
For messages from other chat apps, use the translation helper. If a chat turns into a price request, carry on with inquiry to quote.
Where this feature's data goes
- Messages you receive and replies you send are stored in RelaySolo on your computer
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Messaging When messages come in and replies go out
- Who it talks to
- Telegram. Messages travel through Telegram to the buyer, the same as when you send in Telegram, and don't pass through our servers.
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AI When translating or drafting
- Sent to
- The content being worked on goes to the model provider you chose. See AI models and keys.
For every case, see Where your data lives. Remember to back up.